Lowell Five: Universal Banker II

Universal Banker II

Full Time

North Andover, MA

POSITION SUMMARY

The Universal Banker II (UB II) is a natural progression from the Universal Banker I (UBI) position. This role will be

accountable for all the standard monetary transactions but will participate in additional operational

responsibilities. At this level, individuals are expected to establish deeper relationships with customers and

provide increased advisory service. The UB II acts as back up to the Universal Banker III (UB III). Qualified

applicants may be considered for various locations within our branch network.

ABOUT LOWELL FIVE

With nearly $1.9 billion in assets, over 200 employees and 16 banking center locations throughout the Merrimack

Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the

region. We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous

community boards and organizations. We are proud of the longevity of our employees and we are committed to

finding new talent for our team. We offer career development and educational programs to support personal and

professional growth along with a benefit package that supports each employee’s best life. For more information,

please visit www.lowellfive.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Bank Operations & Customer Experience

• Processes customer transactions and payments within the lobby or drive-thru, including but not limited to

deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for

ensuring confidential customer information is securely stored throughout the day

• Maintains necessary supplies and cash; additionally, orders branch/ATM cash

• Balances cash drawer and transactions at end of working day

• Balances the ATM and vault independently

• Authorizes supervisor override in core banking system, initialing and check signing authority as necessary

• Organizes daily branch work, maintains accuracy and proper documentation, completes required regulatory

and operational reports, performs quality control, and completes currency transaction reports

• Assists customers with access to safe deposit boxes (in applicable branches) and closure; adheres to respective

procedures and guidelines

• Ability to navigate Lowell Five web site, demonstrates familiarity with current interest rates, and discusses with

customers

• Opens checking, savings and certificates of deposit accounts

• Provides excellent customer service to internal and external customers; resolves any problems or complaints in

a timely manner and escalates to branch management as appropriate

• Researches and responds to more complex customer inquiries in person and via phone

• Troubleshoots problems with office equipment and program applications

• Acts as backup to UB III as neededBusiness Development

• Educates customers on consumer and business products and services, including an awareness of cash

management services

• Recognizes referral or sale opportunities and initiates introductions to appropriate team members across all

Bank channels, including but not limited to Cash Management, IIM and Commercial Lending

• Advises to digital banking, including enrollment, benefits of use, platform options, and how to utilize; ability to

onboard customers in the branch

• Utilizes and promotes the branch team’s usage of CRM (Salesforce)

Professional Development

• Strives to maintain an inclusive team environment

• Learns and maintains knowledge of Bank products and services

• Acts as an in branch trainer for new hires and those training for the UB II role

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change

over time.

REQUIREMENTS

• High School diploma or equivalent preferred

• Generally, a minimum of 6 months in the Universal Banker I position or relevant work experience

• Thorough knowledge of Bank products and services as well as proven record of adhering to Bank policies and

procedures

• Customer focused with the ability to recognize opportunities, offer advice, and maintain relationships

• Strong oral communication skills with the ability to be concise, clear, and consistent

• Organized and detail-oriented

• Self-motivated with the ability to take initiative while motivating others

• Ability to problem solve and provide solutions to customer’s needs

• Ability to multi-task and adapt to change, including branch location

• Knowledge of basic computer skills with a comfort level using program applications and office equipment

including but not limited to: Microsoft Office, CRM, Synergy, core software, scanner, cash recycler and

discriminator is preferred

• Flexibility in work schedule and at times, location

• Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

SALARY RANGE

The hourly range for this position is $24-26 per hour. This range reflects the Bank’s good faith estimate for this

role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range

may be modified in the future. Actual compensation will be determined based on factors, such as but not

limited to, relevant education, experience, and skills.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

All applicants can apply directly on our website –  https://www.lowellfive.com/about/careers/ .