Eastern Bank: Service Associate I -37.5 hours

Starting Rate: $22.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Major Responsibilities:
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

Account Representative Duties:
Works toward achieving specific individual sales and service goals through the following activities:
– Opens deposit accounts
– Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
– Closes loans for customers for applicable business lines (i.e. consumer lending)
– Makes referrals to other bank business lines and third-party partners
– Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
– Responsible for operational compliance and adherence to policy
– Handles daily account maintenance and other service issues as necessary
– Understands and provides support in achieving quarterly sales

Teller Duties:
– Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
– Cash checks for customers and non-customers according to bank policy
– Process and properly record the sale of monetary instruments (i.e. official bank checks)
– Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
– Process foreign currency purchases and sales
– Process various types of loan payments and credit card cash advances
– Relative to all duties, must adhere to all bank policies and procedures
Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications:
– Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
– Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
– High school diploma or equivalent required
– 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
– Some banking experience is preferred (e.g., teller or otherwise) is a plus.
– Basic business acumen and professionalism is a must.
– The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
– Ability to build relationships and strong alliances across the organization.
– Ability to quickly learn all details about the products and services offered by the bank.
Working Conditions:
– Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.
– Incumbent must be able to transport items weighing 15 pounds or more.

Apply here!