Universal Banker II: Haverhill, North Andover (Part Time)

Universal Banker II

Part Time

Haverhill, North Andover


The Universal Banker II (UB II) is a natural progression from the Universal Banker I (UBI) position.  This role will be accountable for all the standard monetary transactions but will participate in additional operational responsibilities.  At this level, individuals are expected to establish deeper relationships with customers and provide increased advisory service.  The UB II acts as back up to the Universal Banker III (UB III).  

This part-time position will be for approximately 20 hours per week, scheduled on Mondays, Thursdays, Fridays, and 2-3 Saturdays per month.  


With nearly $1.7 billion in assets, over 200 employees and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region.  We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations.  We are proud of the longevity of our employees and we are committed to finding new talent for our team.  We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life.  For more information, please visit www.lowellfive.com.


Bank Operations & Customer Experience

Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day
Maintains necessary supplies and cash; additionally, orders branch/ATM cash
Balances cash drawer and transactions at end of working day
Balances the ATM and vault independently
Authorizes supervisor override in core banking system, initialing and check signing authority as necessary
Organizes daily branch work, maintains accuracy and proper documentation, completes required regulatory and operational reports, performs quality control, and completes currency transaction reports  
Assists customers with access to safe deposit boxes (in applicable branches) and closure; adheres to respective procedures and guidelines
Ability to navigate Lowell Five web site, demonstrates familiarity with current interest rates, and discusses with customers
Opens checking, savings and certificates of deposit accounts  
Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriate
Researches and responds to more complex customer inquiries in person and via phone                                                                      
Troubleshoots problems with office equipment and program applications
Acts as backup to UB III as needed

Business Development

Educates customers on consumer and business products and services, including an awareness of cash management services
Recognizes referral or sale opportunities and initiates introductions to appropriate team members across all Bank channels, including but not limited to Cash Management, IIM and Commercial Lending
Advises to digital banking, including enrollment, benefits of use, platform options, and how to utilize; ability to onboard customers in the branch
Utilizes and promotes the branch team’s usage of CRM (Salesforce)

Professional Development

Strives to maintain an inclusive team environment
Learns and maintains knowledge of Bank products and services
Acts as an in branch trainer for new hires and those training for the UB II role

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change over time.  


High School diploma or equivalent preferred
Generally, a minimum of 6 months in the Universal Banker I position or relevant work experience
Thorough knowledge of Bank products and services as well as proven record of adhering to Bank policies and procedures
Customer focused with the ability to recognize opportunities, offer advice, and maintain relationships
Strong oral communication skills with the ability to be concise, clear, and consistent
Organized and detail-oriented
Self-motivated with the ability to take initiative while motivating others
Ability to problem solve and provide solutions to customer’s needs
Ability to multi-task and adapt to change, including branch location
Knowledge of basic computer skills with a comfort level using program applications and office equipment including but not limited to: Microsoft Office, CRM, Synergy, core software, scanner, cash recycler and discriminator is preferred
Flexibility in work schedule and at times, location
Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities


All applicants can apply directly on our website –  https://www.lowellfive.com/about/careers/


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