Member Services Representative: Hanscom Federal Credit Union

Burlington, MA 01803, USA

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our retail branch network, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members. We are committed to fostering career growth and development – when you join our organization it’s not just a job. We look to develop your skills aligned to our business needs and help progress in your career.

Who we are – Hanscom Federal Credit Union Branch Network

• We seek to provide our members with the highest level of service every time they step into an HFCU branch
• We provide members with quality, right-sized and timely solutions
• We analyze the needs of our members and ensure that the experience that they have in our branches is one that satisfies these needs while making them feel respected and valued
• We celebrate our wins as a team
• We act with integrity and foster a culture of mutual respect

Who you are – Member Services Representative

You are looking to work in a credit union branch environment, are able to provide every member you assist with a high level of service, and are searching for a rewarding career where you are valued and respected. You are able to identify cross-selling opportunities while assisting members with their daily banking needs

You have the ability to engage with our members in a positive way that leaves them feeling valued and respected while feeling confident that they are able to continue to trust HFCU as their financial partner.

You are looking for a full-time, permanent position that will reward you for your sales production through a monthly incentive program and offers Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.

Required

High School or better.

Experience

Required

1-2 years: Experience in a cash-handling role

Preferred

Registration as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS)

1-2 years: Experience in a member-facing sales role at a financial institution

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