Member Services Coordinator – Merrimack Valley Food Bank

Member Services Coordinator

Position Available September 19, 2016

Deadline to apply: August 15, 2016 Email Resume and letter of interest to Amy at apessia@mvfb.org Part time – 20 hours per week

Reports to Amy Pessia, Executive Director

Summary:

The position provides support for our Member Agencies and builds relationships with various external audiences. The position involves interaction with members of the community as a representative of the Merrimack Valley Food Bank. The ideal candidate will enjoy working with diverse populations in a multicultural community.

Member Services

 Assist new and potential member agencies in all applications, paperwork, orientation and reporting requirements.

 Send communication to MVFB team regarding new agencies, and any changes in membership status and program additions.

 Manage updates on MVFB website, including agency listings and food availability

 Attend regional hunger network meetings in our service a minimum of once annually

 Maintain food items available on MVFB website, send announcements via e-mail as needed to member agencies.

 Update & maintain agency files, including contact info, e-mail and phone, address changes, etc.

 Send out and monitor information sheet to all active agencies once a year for updated information.

 Identify and schedule agency site visits when required

 Collect, enter and monitor data from monthly report from all active agencies that shop at food bank  Follow up with member agencies regarding delinquent monthly reports.

 Assist with administrative projects when needed.

 Answer phones, transfer and take messages when needed

 Assist in the promotion of MVFB in written and verbal form, among employees, board, vendors, leaders in the community (chambers of Commerce, Superintendents of Schools, Mayors & City Councilors, and State delegates) to communicate newsworthy events and developments in the organization.

 Assist in photographing events and in social media activities when needed: LinkedIn, Facebook, Twitter

 Communicate with member agencies regarding their involvement in securing and maintaining funding for local, state and federal government programs

 Assist in the planning and implementation of advocacy activities among other Food Banks, legislators and member agencies

Minimum Requirements:

 High School diploma or equivalent

 Associates or Bachelor’s Degree a plus

 Proficient in all electronic and written communication; including excellence in spelling and grammar

 Proficient in MS office; Word, Excel, PowerPoint Outlook

 Experience and proficiency in all office equipment; telephone, computer, scanner