Lowell Five: Network Administrator, Officer

Network Administrator, Officer

Full Time

Tewksbury, MA

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POSITION SUMMARY

The Network Administrator will be responsible for maintaining and optimizing the Bank’s network infrastructure, ensuring secure and reliable connectivity across all branches and systems. This role combines hands-on technical expertise with a customer-service mindset to support both back-end systems and end-user needs.

ABOUT LOWELL FIVE

With nearly $1.7 billion in assets, over 200 employees, and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region. We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life. For more information, please visit www.lowellfive.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Network Infrastructure Management

• Configures, maintains, and troubleshoots Fortigate firewalls, Cisco routers, and switches for security and performance
• Ensures network availability, redundancy, and scalability across all locations
• Implements and monitors network security protocols and firewall rules
• Maintains documentation of network configurations, procedures, and inventory
• Uses network monitoring tools to proactively identify and resolve issues
• Assists with audits, compliance checks, and documentation for regulatory requirements

  Systems Administration

  • Manages Bank’s Active Directory including user accounts, group policies, and permissions
  • Administers Microsoft 365, including Exchange Online, Teams, and licensing
  • Maintains and support VMware virtual environments and associated resources
  • Oversees storage area networks (SANs) for data integrity, backups, and disaster recovery

Help Desk and End-User Support

• Provides Tier 2/3 support for IT-related issues including hardware, software, and connectivity; may also handle Tier 1 support calls as needed during staffing shortages
• Collaborates with help desk staff to resolve escalated tickets and improve support processes
• Assists in training and development of new and existing staff related to best practices and new

  technologies

  REQUIREMENTS

• High school diploma or equivalent
• Minimum of 3 years of relevant experience; background in financial services or another highly

  regulated industry preferred

• Hands-on expertise with FortiGate firewalls and switches
• Proficiency with Cisco networking equipment (routers, switches) strongly preferred
• Extensive knowledge of Office 365 administration and Active Directory
• Proven experience managing VMware environments and SANs
• Willingness to maintain, obtain, or work towards the following preferred certifications:

  o Cisco Certified Network Associate (CCNA) or higher
  o Fortinet Network Security Expert (NSE) certifications
  o Microsoft 365 Certified: Modern Desktop Administrator Associate o VMware Certified Professional (VCP)
  o CompTIA Network+ or Security+

• Working knowledge of Fiserv DNA is a plus
• Excellent troubleshooting skills; ability to multi-task, prioritize, and adapt to a changing

  environment

• Strong communication skills with the ability to be clear and concise
• Ability to work independently and as part of a collaborative team
• Customer focus with the ability to build and maintain relationships
• Ability to travel to various branch locations and flexibility in work schedule on nights and weekends

  as necessary

• Ability to occasionally lift equipment weighing up to approximately 40 pounds

  Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

  Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities