Lowell Five: Business Banking Administrator
Business Banking Administrator
Full Time
Tewksbury, MA
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POSITION SUMMARY
The Business Banking Administrator supports the efforts of the Business Banking department by
providing excellent customer service and performing a variety of administrative duties. This individual
has the opportunity to engage with customers and collaborate with various departments across the
Bank.
ABOUT LOWELL FIVE
With nearly $1.8 billion in assets, over 200 employees and 15 banking center locations throughout the
Merrimack Valley and Southern New Hampshire, Lowell Five Bank is honored to play a vital role in the
economic vitality of the region. Our employees are engaged in myriad community boards and
organizations with the Bank’s support. We are proud of the longevity of our employees, and we are
committed to finding new talent for our team. We offer career development and educational
programs to support personal and professional growth along with a benefit package that supports each
employee’s best life. For more information, please visit www.lowellfive.com.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
• Answers phone/e-mail to provide support to customers and bank personnel regarding Cash
Management and Online Banking issues, including follow-up and resolution
• Provides training and technical support – collaborates with the department to assist with virtual
meetings
• Provides excellent online and telephone service to prospective business banking deposit
customers
Operations
• Provides Cash Management support by preparing onboarding documentation, completing system
set up, filing forms and processing fees
• Provides deposit and sales administrative support, including, but not limited to, Online Banking,
ACH, Positive Pay, RDC, Wires, Sweep Accounts, Escrow Accounts, and VIP Customer assistance
• Evaluates proper account structure in the Bank’s core system and online platform for all business
customer relationships
• Updates Salesforce – monitors department assigned Cases, updates Opportunities and participates
in weekly department Salesforce meetings• Maintains shared calendar for the Business Banking department, coordinates meetings with
customers, loan officers, branch staff and Lowell Five Bank partner organizations
• Assists with Cash Management customer relationship reviews, annual audits and external audits
• Quality controls new account set up, including proper documentation and information collection
• Completes various daily, weekly and monthly reports
• Monitors the Bank’s partnership opportunities with Elan, Elavon and Paychex
• Creates Remote Deposit Capture profiles, tests scanners
• Reviews online new business account requests
Please note this job description is not designed to cover a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities
may change over time.
REQUIREMENTS
• High school diploma or equivalent preferred
• At least one year of general banking experience is preferred
• Working knowledge of Microsoft Office is required and Salesforce or related CRM is a plus
• Strong organizational and problem-solving skills
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to maintain relationships; team player with attentive customer service skills
• Ability to multi-task in a fast-paced environment with a proactive and positive approach
• Commitment to quality and strong attention to detail with the ability to work efficiently
• Must be willing and able to report to Headquarters in Tewksbury five full days a week
SALARY RANGE
The hourly range for this position is $21-26 per hour. This range reflects the Bank’s good faith estimate
for this role at the time of posting. The Bank may ultimately pay more or less than the posted range,
and the range may be modified in the future. Actual compensation will be determined based on
factors, such as but not limited to, relevant education, experience, and skills.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
All applicants can apply directly on our website – https://www.lowellfive.com/about/careers/ .