Lowell Five: Branch Manager, AVP Retail Banking (Haverhill)

Branch Manager, AVP Retail Banking

Full Time

Haverhill, MA

POSITION SUMMARY

The Branch Manager is responsible for maintaining an exceptional customer experience in every aspect of

retail banking. This includes managing and coaching a staff of trusted advisors equipped to educate our

customers about our products and services best suited to their personal or business needs. Additionally, the

Branch Manager is responsible for executing operational excellence, deepening relationships, and growing

branch business in the community we serve. The Branch Manager will serve as a role model for all team

members and lead by example.

Qualified applicants should have a minimum of 3 years’ management experience, proven leadership

capabilities, preferably in a retail banking environment and extensive connections within the local business

community.

ABOUT LOWELL FIVE

With nearly $1.8 billion in assets, over 200 employees and 15 banking center locations throughout the

Merrimack Valley and Southern New Hampshire, Lowell Five Bank is honored to play a vital role in the

economic vitality of the region. Our employees are engaged in myriad community boards and organizations

with the Bank’s support. We are proud of the longevity of our employees, and we are committed to finding

new talent for our team. We offer career development and educational programs to support personal and

professional growth along with a benefit package that supports each employee’s best life. For more

information, please visit www.lowellfive.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Development

• Conducts business development calls both independently and part of a team to acquire new personal and

business banking relationships to promote growth within the local marketplace; responds to inquiries and

follows up on information requests in a timely manner

• Proactively engages with customers to deepen existing relationships and strengthen partnerships

throughout the organization; optimizes relationship growth management by scheduling regular reviews

with customers

• Recognizes commercial lending and cash management opportunities within existing customer base;

creates and fosters a successful relationship with the commercial lending and business banking teams

• Utilizes and promotes the usage of Salesforce (CRM); compiles, reviews and analyzes data to outline

growth strategies

• Maintains a strong working knowledge of Bank products and services, the Bank’s brand standards and

value proposition, as well as industry trends and developments that may impact lending, deposits, or

customer needs• Promotes the Bank through involvement in community activities and professional organizations

Bank Operations & Customer Experience

• Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency

deliveries and shipments and processes night deposit when needed

• Oversees ATM to ensure adequate cash and supplies and troubleshooting when needed

• Advises mortgage applicants and maintains licensure under specific NMLS guidelines

• Acts as a resource to staff and customers for digital banking solutions and assists with onboarding and

troubleshooting as necessary

• Ensures customers receive exceptional service, resolving any problems or complaints in a timely manner

• Maintains effective communication and information sharing across departments; identifies opportunities

to improve communication and implement enhancements where appropriate

• Ensures that all compliance and quality control standards are met

• Completes periodic reports for account maintenance, compliance, auditing, etc.

• Manages branch staffing schedule, including timecard management, and delegates work to create and

maintain efficiency and productivity

• Oversees the maintenance of their physical branch office, including security cameras, alarms and vaults,

outside grounds and building, and office equipment, including contact for regular preventative

maintenance and emergency repairs.

• Ensures all customer interactions reflect and reinforce the Bank’s brand

Professional Development

• Creates and fosters an inclusive team environment

• Provides recognition to individuals and teams in support of the Banks strategic goals

• Trains and coaches staff on best practices to foster an advisory culture and to create a path for growth and

success

• Prepares and delivers performance evaluations, makes compensation recommendations, and aids with

goal setting to develop staff

• Resolves routine personnel problems

• Collaborates with Human Resources with respect to hiring decisions as necessary

• Maintains a high level of experience through various educational training channels

Please note this job description is not designed to cover a comprehensive listing of activities, duties, or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may

change over time.

REQUIREMENTS

• Bachelor’s degree in business or finance, or equivalent experience strongly preferred

• Minimum of 3 years’ management experience and proven leadership capabilities required, preferably in a

retail banking environment

• Results-driven and proven sales and business development experience

• Advanced knowledge of bank products and services as well as policies and procedures

• Customer focus with the ability to build and maintain relationships

• High degree of initiative, dependability, and ability to work independently• Detail-oriented, analytical with the ability to provide solutions

• Extremely organized, ability to multi-task, prioritize, and adapt to change while assimilating new

information quickly

• Strong advisory skills with the ability to coach team in support of daily performance and behavioral

expectations

• Ability to communicate professionally, both in writing and verbally

• Strong working knowledge of computer programs and applications, including Microsoft Office Suite, Fiserv

DNA, Q2 or related digital banking solution (user/administrator), Salesforce (or related CRM), and Synergy

strongly preferred; comfort level with cash recycler and discriminator a plus

• Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work

schedule and at times, location

• Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds

The annual base salary range for this position is $80,000-$100,000. This range reflects the Bank’s good faith

estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range,

and the range may be modified in the future. Actual compensation will be determined based on factors, such

as but not limited to, relevant education, experience, and skills.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

All applicants can apply directly on our website –  https://www.lowellfive.com/about/careers/ .