Lowell Five: Account Servicing Generalist

Account Servicing Generalist

Full Time

Tewksbury, MA

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POSITION SUMMARY

The Account Servicing Generalist works as part of the Account Servicing team to perform a variety of daily deposit account transaction activities. Primary responsibilities include: balancing the ATM terminal network to the daily Fiserv reports, processing card applications, completing Customer Error Reports, and reviewing checks deposited through the ATM. In this role, the Account Servicing Generalist will support both internal and external customers with account-related issues.

ABOUT LOWELL FIVE

With nearly $1.7 billion in assets, over 200 employees, and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region. We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations. We are proud of the longevity of our employees, and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life. For more information, please visit www.lowellfive.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Balance ATM network on a daily basis; utilize Fiserv reports and assist Retail branch staff in resolving balancing issues
• Screen card applications and process orders through Fiserv
• Review all checks deposited through the ATMs for accuracy and reject items as required
• Provide card and terminal support for internal and external customers; work within the

  department and with Fiserv to resolve issues and inquiries

• Assist customers with fraudulent or suspicious activity as well as verify transactions that are flagged

  by Fiserv

• Accept, track, and maintain Customer Error Reports by processing adjustments through Fiserv and

  relaying correspondence to the customer

• Review various reports and take appropriate actions
• Provide an excellent customer experience to anyone calling the Account Servicing Department
• Cross train and assist with other Check Clearing, ACH, Item Processing functions and completing

  research requests

• Cross sell products and services whenever possible

REQUIREMENTS

• High school diploma or equivalent
• At least 1 year of banking experience; proficient with DNA
• Knowledge of Bank products and services
• Detail-oriented with excellent time management and organizational skills
• Able to clearly communicate both verbally and in writing
• Ability to build and maintain relationships; team player with positive and attentive customer

  service skills

• Ability to analyze and provide solutions when problems arise
• Knowledge of or the ability to learn Microsoft Office, including Word, Excel, Outlook

  Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.

  Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities