CMAA: Wrap-Around Community Services Manager

Wrap-Around Community Services Manager

Job Overview: The Wrap-Around Community Services Manager reports directly to the Executive Director and is responsible for the day-to-day operations of the department’s services. The Manager supervises WACS staff and is expected to lead by example, demonstrating a strong commitment and passion for providing support and services to our community.

Key Responsibilities:

• ●  Oversee and Supervise: Day-to-day operations of intake operations, ensuring compliance with regulations and best practices.
• ●  Community Engagement: Conduct outreach to WACS served clients and families to address current issues and needs, and service evaluation.
• ●  Case Management: Provide case management, interpretation, and advocacy for all incoming clients.
• ●  Data Management: Ensure accurate and timely data entry into CMAA’s client management system (CMS).
• ●  Collaboration: Collaborate with other departments such as Civic Engagement and Healthy Living Program, and other local partners and other non-profit organizations relevant to WACS services.
• ●  Reporting and Communication: Prepare reports to funders and monthly performance updates for the Executive Director.
• ●  Training and Development: Provide training and support to team members on government regulations and updates.
• ●  Collaborate with the Executive Director or their designated representative to establish objective performance metrics across all services, ensuring consistent and high-quality evaluation and goal setting for all program staff.

  Qualifications:

• ●  A minimum of three years of clerical or administrative experience is required.
• ●  Supervisory experience and proficiency in program management are essential.
• ●  Excellent verbal and written communication skills are necessary.
• ●  Strong organizational and detail-oriented abilities, coupled with exceptional multitasking

  proficiency, are highly valued.

• ●  A commitment to CMAA’s mission and a passion for the Khmer and other underserved

  communities are essential.

• ●  Familiarity with the Khmer community and its challenges and needs is highly desirable.
• ●  The ability to work independently and effectively within a team environment is crucial.
• ●  A Bachelor’s degree is preferred; however, an Associate degree with five years of

  relevant experience may be considered as a substitute.

• ●  Conversational proficiency in Khmer is required.

  Compensation: Salary commensurate with experience: $54,000 – $58,000. Benefits include medical, dental, vision, 401K, LTD & STD insurance, paid vacations, summer hours, and paid holidays. We are also closed from Christmas Day to New Year’s Day.

  Start Date: Immediate
  Application Process: Submit your cover letter and resume to Sothea Chiemruom, Executive Director, at jobs@cmaalowell.org.

  CMAA is an equal opportunity employer and values candidates from all backgrounds. We do not discriminate based on race, color, religion, gender, age, disability, marital status, veteran status, sexual orientation, or any other legally protected characteristic.