Call Center Representatives – CoWorx Staffing
Call Center Representatives β Temp to Perm Jobs – Located in Salem, NH.
Maintain a professional and customer friendly manner with each account.
* Maintain knowledge and compliance with all FDCPA and state laws.
* Receive incoming and make outgoing calls professionally and knowledgeably, following the appropriate script when necessary.
* Negotiate payment plans and settlements with consumers based on the clientsβ parameters.
* Promptly identify disputes and ensure proper resolution.
* Update client information in a timely and accurate manner.
* Communicate in writing and verbally (in person/or via phone) with supervisors and managers.
* Execute verbal and written directions from the supervisors and managers.
* Frequently read and interpret information in written form and from a computer monitor regarding clients, consumers, policy and procedure, laws, and company memos.
* Participate in various problem solving and decision-making activities as required.
* Operate various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
* Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
* Promotes effective working relationships and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of department/company goals and objectives.
* Maintains work areas and equipment in conditions as required by department standards. Operates assigned equipment and performs all activities in a safe manner.
* Performs other tasks as may be assigned by manager/supervisor.
JOB REQUIREMENTS:
* Strong interpersonal and verbal communications skills.
* Ability to be receptive to feedback, willing to learn.
* Ability to be receptive and responsive to change and to embrace continuous improvement.
* Moderate typing skills required (35 wpm).
* Basic math, writing and communication skills.
* Bilingual/multilingual language skills desirable.
* Successful completion of a company sponsored two-week training program.
* Must be flexible with a rotating shift of 1st and 2nd scheduling.
EDUCATION REQUIREMENTS:
* High School diploma or GED. Pay range is $10-$11/hourly based on shift **BONUS ACCRUED DURING TEMPORARY STATUS AND PAYED OUT ONCE HIRED FULL TIME**