Call Center Representatives – CoWorx Staffing

Call Center Representatives – Temp to Perm Jobs – Located in Salem, NH.

Maintain a professional and customer friendly manner with each account.

* Maintain knowledge and compliance with all FDCPA and state laws.

* Receive incoming and make outgoing calls professionally and knowledgeably, following the appropriate script when necessary.

* Negotiate payment plans and settlements with consumers based on the clients’ parameters.

* Promptly identify disputes and ensure proper resolution.

* Update client information in a timely and accurate manner.

* Communicate in writing and verbally (in person/or via phone) with supervisors and managers.

* Execute verbal and written directions from the supervisors and managers.

* Frequently read and interpret information in written form and from a computer monitor regarding clients, consumers, policy and procedure, laws, and company memos.

* Participate in various problem solving and decision-making activities as required.

* Operate various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).

* Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.

* Promotes effective working relationships and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of department/company goals and objectives.

* Maintains work areas and equipment in conditions as required by department standards. Operates assigned equipment and performs all activities in a safe manner.

* Performs other tasks as may be assigned by manager/supervisor.

JOB REQUIREMENTS:

* Strong interpersonal and verbal communications skills.

* Ability to be receptive to feedback, willing to learn.

* Ability to be receptive and responsive to change and to embrace continuous improvement.

* Moderate typing skills required (35 wpm).

* Basic math, writing and communication skills.

* Bilingual/multilingual language skills desirable.

* Successful completion of a company sponsored two-week training program.

* Must be flexible with a rotating shift of 1st and 2nd scheduling.

EDUCATION REQUIREMENTS:

* High School diploma or GED. Pay range is $10-$11/hourly based on shift **BONUS ACCRUED DURING TEMPORARY STATUS AND PAYED OUT ONCE HIRED FULL TIME**

From Greater Lowell Chamber of Commerce

133 Merrimack Street / 2nd Floor
Lowell, MA

Represented by

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